Shipping Policy

Thank you for choosing WowMochi! This Shipping Policy outlines the terms and conditions related to the shipping and delivery of your orders, including mochi donuts, drinks, and Korean hotdogs.

All pickup and delivery orders placed via Chowbus are subject to Chowbus terms, refunds, and delivery policies.
The below policies apply to non-Chowbus transactions (e.g., catering) with WowMochi directly.

1. Shipping Options

We offer the following shipping options:

  • Local Delivery: Available within a specified radius of our store.
  • In-Store Pickup: Orders can be picked up directly from our store during business hours.

Shipping options and availability may vary depending on your location and the products ordered.

2. Shipping Rates

Shipping rates are calculated based on the following factors:

  • Delivery location
  • Weight and dimensions of the package
  • Selected shipping method

Shipping rates will be displayed at checkout before you finalize your order.

3. Delivery Timeframes

Delivery timeframes are estimates and are not guaranteed. Actual delivery times may vary depending on factors such as:

  • Shipping destination
  • Weather conditions
  • Carrier delays

We will provide you with an estimated delivery timeframe at checkout. Once your order has shipped, you will receive a tracking number to monitor its progress.

4. Order Processing Time

Orders are typically processed within 1-2 business days. Processing time may be longer during peak seasons or promotional periods.

5. Shipping Restrictions

Due to the perishable nature of our products, we may have shipping restrictions to certain locations. We do not ship internationally at this time.

6. Delivery Issues

If you experience any issues with your delivery, such as:

  • Delayed delivery
  • Damaged package
  • Missing package

Please contact us immediately at [Your Contact Information]. We will work with the carrier to resolve the issue as quickly as possible.

7. In-Store Pickup

If you choose in-store pickup, you will receive an email notification when your order is ready for pickup. Please bring a valid photo ID and your order confirmation to pick up your order.

Orders must be picked up within 24 hours of receiving the notification. Orders not picked up within this timeframe may be canceled and refunded.

8. Contact Information

If you have any questions or concerns regarding our shipping policy, please contact us at [Your Contact Information].

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