Refund and Return Policy

Thank you for shopping at WowMochi! Due to the nature of our products, specifically mochi donuts, drinks, and Korean hotdogs, our refund and return policy is designed to address freshness and quality concerns while adhering to food safety standards.

1. Perishable Goods

As WowMochi specializes in perishable goods, we do not accept returns. This is to ensure the safety and quality of our products for all customers.

2. Issues with Your Order

If you experience any issues with your order, such as:

  • Incorrect items received
  • Damaged or spoiled products
  • Missing items

Please contact us within 24 hours of receiving your order. To help us resolve the issue quickly, please provide the following information:

  • Your order number
  • A description of the problem
  • Photos of the damaged or incorrect items (if applicable)

3. Refund Eligibility

Refunds are considered on a case-by-case basis and are at the sole discretion of WowMochi. If we determine that a refund is warranted, it will be issued in the original form of payment.

Situations where a refund may be considered include:

  • If the product is significantly different from what was ordered.
  • If the product is spoiled or damaged upon arrival due to our error.

Please note that refunds will not be issued for:

  • Orders where the customer simply did not like the product.
  • Orders where the customer failed to pick up the order in a timely manner, resulting in spoilage.

4. How to Request a Refund

To request a refund, please contact us at [Your Contact Information] with the necessary information as outlined in Section 2.

5. Refund Processing Time

If a refund is approved, please allow 7-10 business days for the refund to be processed and reflected in your account. The exact processing time may vary depending on your bank or payment provider.

6. Contact Information

If you have any questions or concerns regarding our refund and return policy, please contact us at [Your Contact Information].

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